Support Policy

VAYA-BRANDS Customer & Email Support

Email Support

support@vayabrands.co.za

WhatsApp

+27 82 890 4617

Support Hours

Mon-Fri: 08:00-17:00

1. SUPPORT HOURS

Support is available:

  • Monday–Friday: 08:00–17:00 (SAST)
  • Emergency issues may be handled on weekends where necessary.

2. CONTACT CHANNELS

  • Email: support@vayabrands.co.za
  • General Inquiries: info@vayabrands.co.za
  • WhatsApp Support Line: +27 82 890 4617
  • In-App Support Ticket System
  • Driver Dashboard Help Centre

3. RESPONSE TIME

General queries24–48 hours
Billing queries48–72 hours
Technical support24 hours
Campaign issues (urgent)Same day

4. SUPPORT SCOPE

✅ We provide support for:

  • Platform access issues
  • Claim submission queries
  • Payment delays
  • Client campaign questions
  • Wrap maintenance and reporting
  • Account verification

❌ We do not provide support for:

  • Vehicle mechanical issues
  • Fines or traffic violations
  • Personal insurance matters

5. ESCALATIONS

Unresolved issues may be escalated to senior management upon request via email at info@vayabrands.co.za

6. FEEDBACK

We value your feedback! Help us improve by sharing your experience with our support team. Your suggestions help us serve you better.

Emergency Support

For urgent matters outside business hours (vehicle accidents involving branding, severe damage to wraps, or critical platform issues), contact:

WhatsApp Emergency Line: +27 82 890 4617

Email: info@vayabrands.co.za

Get in Touch

Our support team is here to help you succeed!

Email Support: support@vayabrands.co.za

General Inquiries: info@vayabrands.co.za

WhatsApp: +27 82 890 4617

Phone: +27 82 890 4617

Address: Unit 21, 63 Compensate Street, Polokwane, Limpopo Province, South Africa

Contact Support Team
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